Lockdown Day 1 | Baytown Holiday Cottages Head Quarters
Feeling Positive & So Thankful.
Hope you all fared your first day okay.
All March & April, some May & some June bookings have now been cancelled either with a full refund or an open deferral of dates.
No admin charge or commission has been retained for any refund or deferred dates. No deposit or full payment has been kept to go in our back pockets or our cottage owners leaving you with no holiday.
Why? Because we can't wait to see you all & welcome you back to Baytown Holiday Cottages & Robin Hood's Bay when these unsettling times are done.
We value all of our customers. You have supported us throughout our 3 years of trading & this is a chance to show an act of kindness to you.
We can't thank you all enough for being so amazing & kind. Not one of you has shouted, been angry or in anyway hardwork. You have all been model customers. To be that gracious during a time that is so uncertain is just lovely. When you have been told you are essentially confined to your home's with the exception of sourcing essentials & 1 form of outdoor exercise a day.
A good chunk of you amazing people are not confined to the safety & comfort of your own home. You are in fact working on the front line with the sick & vulnerable in key roles. You're tired & overworked, have lack of essentials & still you were nothing but kind & thankful.
Here's to getting through this to our dear customers, our cottage owners, our fellow Robin Hood's Bay & North York Moors National Park businesses, our community & family & friends.
Sian & Sam X